Repair Service & Warranty Policy

This policy explains how we handle warranty claims, repair quality concerns, deposit refunds, billing adjustments, and insurance-related payments. It applies to all auto body repair, paint and refinishing, frame work, dent removal, insurance claim assistance, and detailing services performed at our Garden Grove facility.

1. Lifetime Workmanship Warranty

Qualifying repairs performed by Viet Auto Collision are covered by our lifetime workmanship warranty for as long as you own the vehicle. If a defect in our repair workmanship is discovered, we will re-repair the affected area at no charge.

• Paint flaws, panel fitment issues, or other defects directly attributable to our labor qualify for rework
• Coverage applies to the original repair location only and is non-transferable to a new owner
• Contact us within a reasonable time after discovering the issue so we can schedule an inspection
• The warranty is void if the same repair area is subsequently repaired by another shop without our prior written consent

Not covered: New collision damage, normal wear and tear, environmental paint oxidation, improper washing or chemical exposure after delivery, pre-existing conditions unrelated to our repair, or issues caused by parts failure covered under a separate manufacturer warranty.

2. Parts Warranty

Parts installed during your repair carry the warranty provided by the manufacturer or supplier — not a separate Viet Auto Collision parts warranty.

• OEM parts: Typically covered under the vehicle manufacturer's standard parts warranty terms
• Aftermarket and recycled parts: Warranty terms vary by supplier; we will provide documentation upon request
• Special-order parts: May be non-returnable once ordered on your behalf

If a warranted part fails, we will assist with the manufacturer or supplier claim process. Labor to reinstall a defective warranted part may be covered depending on the supplier's terms.

3. Repair Orders, Cancellations & Deposit Refunds

Because repair work involves labor, materials, and often insurance coordination, cancellation and refund eligibility depends on how far the repair has progressed:

• Before work begins: Full deposit refund if you cancel before any parts are ordered or labor commences
• After parts are ordered: Deposits may be partially non-refundable to cover the cost of special-order or non-returnable parts already procured for your vehicle
• After work begins: Deposits are non-refundable once labor has started; you are responsible for all services rendered up to the cancellation date
• Completed repairs: Repair services are not returnable. If you are dissatisfied with the quality of completed work, see Section 6 for our rework process

4. Insurance-Paid Repairs

For repairs covered by an insurance claim, payment and any adjustments are handled according to your insurer's claims procedures.

• We work directly with your insurance company as a courtesy, but you remain responsible for all charges per your repair authorization
• Your deductible, once paid, is generally non-refundable by us — contact your insurer for deductible-related questions
• Supplement approvals, rental coverage, and claim disputes are between you and your insurance carrier
• If an insurer issues a payment adjustment or overpayment correction, we will coordinate with you and the carrier as needed

5. Out-of-Pocket Payments & Billing Adjustments

For customer-pay or partial out-of-pocket repairs:

• Payment in full is due upon completion and before vehicle release, unless other arrangements are agreed in writing
• If you overpay or a scope change reduces your final balance, approved refunds are issued to the original payment method within 5–10 business days
• We do not issue refunds for completed repair labor that was authorized and performed as described on your repair order

6. Final Inspection, Pickup & Rework Requests

We encourage you to inspect your vehicle carefully at pickup. Our team walks through completed work with you and answers any questions before you drive away.

If you notice a concern after pickup — paint inconsistency, panel alignment, or another issue you believe is related to our workmanship — contact us promptly. We will schedule an inspection and, if the issue falls under our workmanship warranty, perform rework at no charge.

Important: Driving away after a satisfactory final inspection generally confirms acceptance of the repair. Issues reported later are still welcome and will be evaluated under this policy and our workmanship warranty.

7. Detailing & Ancillary Services

Detailing, interior cleaning, and other non-structural add-on services are considered complete upon delivery. If you are not satisfied with a detailing service, notify us within 24 hours of pickup and we will make reasonable efforts to address the concern — such as re-performing the service or offering a partial credit when appropriate.

8. How to Request Warranty Service or Rework

To initiate a warranty claim, quality concern, or billing inquiry:

1. Contact us by phone, email, or in person at our Garden Grove shop
2. Provide your name, vehicle information, and repair order details if available
3. Describe the concern and when you first noticed it
4. Bring your vehicle in for inspection at a mutually agreed time
5. Our team will evaluate the issue and determine the appropriate remedy — rework, parts warranty assistance, or billing adjustment
6. Approved rework is scheduled promptly; approved refunds are issued within 5–10 business days

9. Contact Us