Collision Repair

Your Car Pulls to One Side After a Collision Repair. Is It the Alignment or the Frame?

A car comes back from collision repair with straight panels, even gaps, and fresh paint. Then the owner takes it onto the...

Paint Repair

Is the Orange Peel on Your New Paint a Defect or Just Texture?

Somebody picks up a repainted fender, tilts their head in the parking lot, and sees it: a faint dimpled texture, like the...

Collision Repair

A customer walked in last month holding a check for $2,140. Their insurer had written the estimate off a few phone photos,...

Paint Repair

Somebody rear-ends you at a light. The car gets towed in, and while the estimator is walking the damage with you, the...

Collision Repair

“The service advisor told me if I don’t let the dealer do the bodywork, my warranty is gone.” We hear some version...

Dent Repair

Last month a customer held his phone up at our counter with a video paused on a hair dryer and a can...

Collision Repair

A customer walked up to our counter a couple weeks ago holding a printed Carfax report like it was a subpoena. Two...

Collision Repair

We hear this one at the front counter almost weekly: someone drops their car off after a wreck that was clearly not...

Collision Repair

A customer came in a few months back holding a printed estimate, pointing at one line item like it was a typo....