Collision Repair

Used OEM, New OEM, or Aftermarket: How We Actually Decide What Goes on Your Car

A customer came in a few months back holding a printed estimate, pointing at one line item like it was a typo....

Collision Repair

Your Tesla Got a Small Dent and Insurance Wants to Total It. Here’s Why the Battery Decides, Not the Bumper.

A customer brought in his Model Y a few months back with about $4,000 worth of visible damage. Cracked rear bumper cover,...

Collision Repair

We get this call almost every week: the repair is done, the car looks perfect, the customer picked it up happy, and...

Paint Repair

A customer walked around his Camry in our parking lot last week, out in real daylight, and asked us straight up: “Did...

Paint Repair

We had three cars in the bay in one week last fall with the same complaint, and none of them had been...

Collision Repair

A car came into our shop a couple months back with paint lifting along the rear quarter panel, right where it looked...

Collision Repair

Somebody calls us almost every week standing in a tow yard parking lot asking what they’re supposed to do next. Nobody explained...

Paint Repair

Every car that leaves our paint booth gets the same two sentences at pickup: don’t wash it right away, and don’t wax...

Dent Repair

A customer pulled up last week with a golf-ball-sized ding on the rear door, the kind that comes from a shopping cart...